designing inclusive + equitable digital spaces of engagement

2020 - ongoing

advanced independent research study
advisor: malo hutson

With the shift and reliance on virtual tools due to the global COVID-19 pandemic, we have seen all members of our academic community, various organizations, and the larger public adapt to this new remote-only environment. Questions that arise include, but are not limited to:

How can we create collaborative and inclusive virtual spaces for community engagement?

How can we ensure that these spaces are safe and equitable for all participants (thinking about intersectionality)?

How do we manage people’s privacy and security?


The goals of this independent study is to further understand the landscape of our current community engagement practices as an urban planning profession and understand the limitations and barriers these are currently presenting (through expert interviews). This inquiry will explore the effectiveness of existing tools, supported by an academic literature review.

The final deliverable is designed entirely with/in Google Slides to intentionally remove the traditional barriers to design (access to software) and findings from conducted interviews are still being summarized.

Interviews conducted thus far:


Sample sllides from final report

Sample sllides from final report

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comprehensive reading list

Last updated: January 10, 2021



Afzalan, N., Sanchez, T. W., & Evans-Cowley, J. (2017). Creating smarter cities: Considerations for selecting online participatory tools. Cities, 67, 21–30. https://doi.org/10.1016/j.cities.2017.04.002

Alathur, S., Vigneswara Ilavarasan, P., & Gupta, M. P. (2016). Determinants of e-participation in the citizens and the government initiatives: Insights from India. Socio-Economic Planning Sciences, 55, 25–35. https://doi.org/10.1016/j.seps.2016.04.005

Augsberger, A., Collins, M. E., Gecker, W., Lusk, K., & Zhao, Q. J. (2017). “She treated us like we bring valid ideas to the table:” Youth experiences of a youth-led participatory budgeting process. Children and Youth Services Review, 76, 243–249. https://doi.org/10.1016/j.childyouth.2017.02.025

Baiocchi, G., & Fernandez, E.G. (2017). Popular Democracy: The paradox of participation. Stanford, CA: Stanford University Press

Beard, Victoria A. 2003. “Learning Radical Planning: The Power of Collective Action.” Planning Theory, Vol 2, Issue 1, pp. 13-35.

Castelnovo, Walter. (2013). “A Stakeholder Based Approach to Public Value.” In ECEG2013-13th European Conference on eGovernment: ECEG 2013, p.94. Academic Conference Limited.

Chun, Soon Ae et al. (2010). “Government 2.0: Making connections between citizens, data and government.” Information Polity 15: 1–9

Clark, S. S. (2015). Broadening Public Participation Using Online Engagement Tools: Choosing and Using Online Tools to Expand Public Participation in Local Decision-Making (p. 11). Institute for Local Government. https://www.ca-ilg.org/sites/main/files/file-attachments/broadening_participation_via_online_tools_final_draft_1.pdf

Digital democracy: Is the future of civic engagement online? ((Re-)Thinking Democracy, p. 9). (2020). [Briefing]. European Parliament. https://www.europarl.europa.eu/RegData/etudes/BRIE/2020/646161/EPRS_BRI(2020)646161_EN.pdf

Dubow, T., Devaux, A., Stolk, C. V., & Manville, C. (2017). Civic engagement: How can digital technologies underpin citizen-powered democracy? (p. 25). RAND Corporation and Corsham Institute. https://www.rand.org/content/dam/rand/pubs/conf_proceedings/CF300/CF373/RAND_CF373.pdf

Forester, J. (2006). Challenges of Deliberation and Participation. Les Ateliers de l’éthique, 1(2), 19–25. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&db=phl&AN=PHL2121160&site=ehost-live 

From Passive to Proactive: Best Practices for Citizen Engagement (p. 17). (2019). OpenGov. http://go.opengov.com/rs/884-HTB-905/images/Best%20Practices%20for%20Citizen%20Engagement%20eBook.pdf

Frug, G. E. (2001). City making: Building communities without building walls. Princeton, NJ: Princeton University Press.

Fung, A. and Wright, O. (2003). Deepening Democracy: Institutional Innovations in Empowered Participatory Governance

Goodin, R. E. (2017). The epistemic benefits of deliberative democracy. Policy Sciences, 50(3), 351–366. https://doi.org/10.1007/s11077-017-9286-0

Gordon, E. (2016). Accelerating Public Engagement: A Roadmap for Local Government (p. 74). City Accelerator, Living Cities.

Hasler, S. (2017). Digital Technologies for Inclusive Urban Planning. 3, 4. https://www.researchgate.net/publication/318583532_Digital_Technologies_for_Inclusive_Urban_Planning

Hasler, S., Chenal, J., & Soutter, M. (2017). Digital Tools as a Means to Foster Inclusive, Data-informed Urban Planning. Civil Engineering and Architecture, 5(6), 230–239. https://doi.org/10.13189/cea.2017.050605

Healy, P. (2011). Rethinking deliberative democracy: From deliberative discourse to transformative dialogue. Philosophy & Social Criticism, 37(3), 295–311. https://doi.org/10.1177/0191453710389439

Karlinsey, R. (2020, March 13). Public Meetings in the Time of Covid-19. ICMA. https://icma.org/blog-posts/public-meetings-time-covid-19

Le Blanc, D. (2020). E-participation: A Quick Overview of Recent Qualitative Trends (UN Department of Economic and Social Affairs (DESA) Working Papers No. 163; UN Department of Economic and Social Affairs (DESA) Working Papers, Vol. 163). https://doi.org/10.18356/0f898163-en

Lyons, S. H. (2017). Digital Engagement, Social Media & Public Participation (p. 12). International Association for Public Participation Canada. https://www.iap2canada.ca/resources/Documents/Newsletter/2017_social_media_white_paper.pdf

Mandarano, L., Meenar, M., & Steins, C. (2010). Building Social Capital in the Digital Age of Civic Engagement. Journal of Planning Literature, 25(2), 123–135. https://doi.org/10.1177/0885412210394102

Manoharan, A. P., & Ingrams, A. (2018). Conceptualizing E-Government from Local Government Perspectives. State and Local Government Review, 50(1), 56–66. https://doi.org/10.1177/0160323X18763964

Meetings and Technology: Finding the Right Balance (Ethics/Public Engagement). (2013). Institute for Local Government. https://www.ca-ilg.org/sites/main/files/file-attachments/technology_and_public_meetings.pdf?1442365820

National Informatics Center, Government of India and UNESCO. (2005). E-Government Toolkit for Developing Countries. New Delhi: UNESCO 2005. Accessed on February, 2018.

Nelimarkka, M., Nonnecke, B., Krishnan, S., Aitamurto, T., Crittenden, C., Garland, C., Gregory, C., Newsom, G., Patel, J., Scott, J., & Goldberg, K. (2014). Comparing Three Online Civic Engagement Platforms using the “Spectrum of Public Participation” Framework. Center for Information Technology Research in the Interest of Society (CITRIS): Connected Communities, 23. https://escholarship.org/uc/item/0bz755bj 

Panopoulou, E., Tambouris, E., & Tarabanis, K. (2014). Success factors in designing eParticipation initiatives. Information and Organization, 24(4), 195–213. https://doi.org/10.1016/j.infoandorg.2014.08.001

Pârvu, C.-A. (2015). Radical Political Theory and Deliberative Democracy. Studia Universitatis Babes-Bolyai, Europaea, 60(2), 199–224.

Smith, A. (2013). Civic Engagement in the Digital Age (p. 59). Pew Research Center. https://www.pewresearch.org/internet/wp-content/uploads/sites/9/2013/04/PIP_CivicEngagementintheDigitalAge.pdf

Stephens, J. B. (2017). Civic Technology: Open Data and Citizen Volunteers as a Resource for North Carolina Local Governments (p. 49). UNC School of Government. https://www.sog.unc.edu/publications/reports/civic-technology-open-data-and-citizen-volunteers-resource-north-carolina-local-governments

Susha, I., & Grönlund, Å. (2012). eParticipation research: Systematizing the field. Government Information Quarterly, 29(3), 373–382. https://doi.org/10.1016/j.giq.2011.11.005

Vogels, E., Perrin, A., Rainie, L., & Anderson, M. (2020). 53% of Americans Say the Internet Has Been Essential During the COVID-19 Outbreak (p. 24). Pew Research Center. https://www.pewresearch.org/internet/2020/04/30/53-of-americans-say-the-internet-has-been-essential-during-the-covid-19-outbreak/

Walker, R. (2016). CoUrbanize’s Online Community Planning Forum (City Tech). Lincoln Institute of Land Policy. https://www.lincolninst.edu/publications/articles/city-tech